Terms of Service

These Terms of Service and Acceptable Use Policy (“Terms”) govern use of VMium services, including Linux and FreeBSD KVM VPS hosting, account management, support, and related website services. By ordering, renewing, using, or allowing others to use a VMium service, you agree to these Terms.

VMium services may be provided from infrastructure located in the United States, Poland, Italy, and the Netherlands. Customers are responsible for ensuring that their use of the service complies with the laws and regulations applicable to their own location, their users, the content or workload they host, and each jurisdiction where the service is provided.

Account Responsibility

1. Eligibility.You must have legal authority to enter into these Terms for yourself or the organization you represent. VMium may refuse service where identity, billing, fraud, sanctions, age, legal capacity, or risk checks cannot be completed to VMium’s satisfaction.
2. Customer responsibility.You are responsible for all activity on your account, whether performed by you, your employees, contractors, customers, end users, scripts, compromised credentials, or any other person or system using your service.
3. Accurate information.You must provide and maintain accurate account, billing, and contact information. Abuse, billing, legal, or operational notices sent to the contact information on file are considered delivered.
4. Credential security.You are responsible for securing passwords, SSH keys, API credentials, control panels, applications, and operating systems. Compromised services remain your responsibility and may be suspended to protect the network.
5. Fraud prevention.VMium may request additional verification, reject orders, delay provisioning, limit payment methods, or cancel services when account details, payment details, IP reputation, order patterns, geographic mismatch, prior abuse, chargeback history, or other signals indicate elevated risk.
6. No account abuse.You may not create multiple accounts to avoid billing obligations, abuse actions, order limits, fraud checks, sanctions screening, or restrictions previously applied by VMium.
7. End users.If you resell, share, proxy, tunnel, host, or otherwise make service available to third parties, you are responsible for their conduct and for enforcing these Terms with them.
8. Resale and managed use.If you provide hosting, VPN, proxy, SaaS, managed services, game servers, public applications, or other services to third parties using VMium infrastructure, you must maintain accurate end-user records, respond to abuse complaints promptly, and ensure your customers comply with these Terms.

Billing, Renewals, and Cancellation

1. Payment in advance.Services must be paid in advance unless VMium explicitly agrees otherwise. Setup fees, first-period service fees, add-ons, licenses, and other required charges must be paid before the service is activated or renewed.
2. Minimum monthly obligation.Unless a longer billing term is selected, services are provided on a monthly contractual basis. The minimum contractual service obligation is one full monthly billing period. Service fees are incurred for the full billing period regardless of when a cancellation request is submitted during that period.
3. Recurring services.Monthly, quarterly, semi-annual, annual, and other recurring services renew according to the billing term selected in the client portal. You are responsible for cancelling services you no longer want before renewal.
4. Service fees and outstanding balances.If you terminate a service or allow it to expire, you remain responsible for all outstanding fees owed to VMium and agree to pay all fees incurred through the end of the active billing period. For example, if a monthly service is active through the 25th day of a month, service fees for that full period remain due and are not pro-rated.
5. No partial-period refunds.VMium does not refund partial monthly fees, partial contract periods, or unused portions of an active billing term. This applies to monthly contracts and longer contracts such as quarterly, semi-annual, or annual terms.
6. Cancelled contracts.VMium does not refund cancelled contracts. For example, if a quarterly or semi-annual contract is cancelled after two months, the unused portion is not refunded. The same principle applies to monthly services cancelled during an active billing period.
7. Non-refundable charges.No refunds are issued for setup charges, add-on charges, domain registrations, SSL certificates, software licenses, control panel fees, migration work, custom work, overage charges, abuse-related charges, or other third-party or one-time costs.
8. Bandwidth and overages.Bandwidth is provided according to the selected plan and location. If a plan has an allocated monthly limit or a fair-use threshold, excess bandwidth may be charged on a per-TB basis at the rate shown in the provider billing system, order form, or VPS configuration page.
9. Abuse violations.Services suspended or terminated for AUP violations, fraud, chargebacks, illegal activity, or other abuse are not eligible for refund or credit.
10. Refund processing.Any refund of unused amounts that VMium elects to provide is discretionary unless required by law and may be subject to a $10 plus 20% processing fee.
11. Chargebacks and disputes.Payment disputes, chargebacks, reversed payments, payment fraud, or disputed invoices may result in immediate account suspension while the issue is investigated. Reinstatement may require repayment of disputed amounts, processor fees, and any administrative costs.
12. Cancellation process.VMium does not require advance notice for cancellation unless a specific service term says otherwise. You may cancel through the client portal or choose not to renew. Stopping use of a server does not automatically cancel billing; you must cancel the service or allow it to expire.
13. Deletion after non-payment.Services suspended for non-payment may be deleted after seven days. Deleted data may not be recoverable, and VMium is not responsible for data loss caused by non-payment, cancellation, suspension, or termination.

Service Delivery, Backups, and Availability

1. Provisioning.Most VPS orders are provisioned automatically after order confirmation and fraud screening. Some orders may require manual review.
2. IP addresses.IP addresses are assigned for use with active services and remain under the control of VMium or its upstream providers. IP assignments may change, be withdrawn, renumbered, null-routed, filtered, or replaced when required for abuse, routing, provider, legal, technical, or operational reasons.
3. Reverse DNS and routing.Reverse DNS, routing, geolocation, and network announcements may depend on upstream providers and third-party databases. VMium may adjust or refuse DNS, route, or geolocation requests that are inaccurate, abusive, misleading, or inconsistent with provider policy.
4. Operating systems and software.You are responsible for licensing, configuration, updates, hardening, and security of the operating system and software you install. VMium is not responsible for vulnerabilities, misconfiguration, or application-level compromise inside your VPS.
5. No guaranteed uptime.VMium monitors its network and servers, but does not provide a general uptime guarantee unless a separate written SLA applies.
6. Maintenance.VMium may perform emergency or scheduled maintenance, including reboots, migrations, network work, security updates, or hardware replacement.
7. Customer backups.You are solely responsible for maintaining independent backups of your data. VMium backup systems, snapshots, or restore options are convenience features, not guaranteed archival services.
8. Data deletion.Backups and stored data may be deleted when a service is cancelled, suspended for abuse, terminated, unpaid, or otherwise removed.
9. Unsupported workloads.VMium VPS services are not designed for emergency services, life-safety systems, medical devices, aircraft, nuclear facilities, critical infrastructure control, or any workload where failure could cause death, personal injury, or severe environmental or property damage.

Acceptable Use Policy

This AUP is not exhaustive. VMium may take action against activity that is unlawful, abusive, harmful, or likely to damage VMium, its customers, upstream providers, network reputation, or the public internet, even if not specifically listed below.

Illegal, Harmful, or Deceptive Activity

• Illegal activity under the laws of the United States, Poland, Italy, the Netherlands, the European Union, or any jurisdiction relevant to the customer, users, hosted content, or service location.
• Fraud, scams, phishing, pharming, impersonation, credential theft, fake login pages, payment fraud, investment fraud, pyramid schemes, Ponzi schemes, or deceptive commercial activity.
• Abuse of brands, trademarks, logos, names, domains, application interfaces, or identities in a way that is misleading, deceptive, infringing, or likely to confuse users.
• Collection, sale, purchase, storage, or distribution of stolen payment cards, bank credentials, account credentials, session tokens, personal data, identity documents, or confidential information obtained without authorization.
• Malware, ransomware, botnets, command-and-control systems, exploit kits, droppers, loaders, credential stealers, malicious scripts, or infrastructure used to distribute or coordinate harmful software.
• Hosting, advertising, selling, or distributing tools, instructions, datasets, or services primarily intended for unauthorized access, malware deployment, credential theft, fraud, evasion, spam, or denial-of-service activity.
• Content or activity that exploits, harms, or attempts to harm minors, including child sexual abuse material, grooming, coercion, or any sexualized depiction of minors.
• Non-consensual intimate content, sexual extortion, doxxing, stalking, threats of violence, harassment, or material that encourages physical harm.
• Copyright infringement, warez, piracy, cracked software, license circumvention, stolen media, counterfeit goods, or tools primarily intended to bypass technical protection measures.
• Sale or distribution of controlled substances, illegal weapons, stolen data, stolen credentials, identity documents, counterfeit financial instruments, or other contraband.
• Content or services that promote terrorism, violent extremism, human trafficking, exploitation, organized criminal activity, or instructions for causing physical harm.

Security and Network Abuse

• Unauthorized scanning, probing, crawling, brute forcing, credential stuffing, vulnerability testing, penetration testing, exploit attempts, or access attempts against third-party systems without written authorization.
• Denial-of-service attacks, stress testing, flooding, amplification attacks, reflection attacks, mail bombing, or any activity intended to degrade or disrupt another network, service, or user.
• Packet spoofing, forged headers, forged routing information, source-address spoofing, or activity intended to hide or misrepresent origin, identity, or attribution.
• Operating scanners, crawlers, scrapers, vulnerability tools, proxy checkers, credential checkers, bot frameworks, or automation that creates complaints, degrades third-party services, bypasses access controls, or violates third-party terms.
• Operating open mail relays, open proxies, open recursive DNS resolvers, public anonymizing gateways, Tor exit nodes, or similar services that create disproportionate abuse risk without prior written approval.
• Operating public DNS, NTP, memcached, SSDP, CLDAP, LDAP, SNMP, or other UDP services in a manner that enables reflection, amplification, poisoning, or abuse.
• Security testing against VMium systems, VMium networks, upstream providers, other customers, or shared infrastructure without explicit written authorization from VMium.
• Any activity that causes VMium IP space to be listed on abuse, spam, malware, proxy, or reputation blocklists.
• Attempting to evade rate limits, filters, null routes, abuse restrictions, port blocks, suspension, verification, or any other technical or administrative control.

Email, Messaging, and Spam

• Unsolicited bulk email, unsolicited commercial messages, snowshoe spam, spamvertised websites, purchased mailing lists, or facilitating spam sent from another network.
• Forged email headers, deceptive sender identity, non-functional unsubscribe practices, or messages that violate CAN-SPAM, GDPR/ePrivacy, or other applicable anti-spam rules.
• SMTP abuse, open relays, compromised mail scripts, or bulk mail activity that generates complaints, bounces, blocklistings, or upstream provider warnings.
• Bulk account registration, bulk messaging, comment spam, form spam, forum spam, social-media spam, messaging-platform spam, or infrastructure used to create or control spam campaigns.
• Email collection, list harvesting, address validation, spam trap testing, or list cleaning for unsolicited messaging.

VMium blocks SMTP port 25 on IPv4 and IPv6. Mail submission ports such as 465 and 587 may remain available where appropriate.

Resource Abuse and Fair Use

• CPU, RAM, disk I/O, storage, inode, or network usage that materially affects other customers, shared nodes, storage systems, routing, or service stability.
• Public file mirrors, public download services, media distribution, continuous high-throughput streaming, or other traffic patterns that are inconsistent with fair use of the selected plan.
• Cryptocurrency mining, proof-of-work workloads, bandwidth mining, traffic generation schemes, or similar resource-intensive activity without prior written authorization.
• Running public VPN, public proxy, tunneling, scraping, account-creation automation, CAPTCHA-solving, sneaker bots, ticket bots, or resale access services without prior written authorization.
• Excessive logging, packet capture, indexing, cache generation, backup loops, swap abuse, fork bombs, runaway processes, or intentionally inefficient workloads that impair node stability.
• Using unmetered bandwidth in a manner inconsistent with normal VPS hosting, including sustained saturation, relay networks, bandwidth resale, traffic washing, or traffic exchange schemes.

High-Risk or Restricted Use

• Services used for regulated financial, medical, legal, emergency, life-safety, gambling, adult, surveillance, or high-risk decision systems are the customer’s responsibility and may require VMium approval.
• Adult content must be lawful in all relevant jurisdictions, properly age-restricted where required, consensual, and free of exploitation, minors, coercion, or non-consensual material.
• Content or workloads subject to export control, sanctions, embargoes, or restricted-party rules may not be hosted or accessed in violation of applicable law.
• Public resolver, public proxy, VPN resale, financial trading automation, ad-tech automation, mass scraping, high-volume messaging, and similar abuse-prone services require prior written approval and may be refused or terminated at VMium’s discretion.
• Any service that requires special licenses, regulatory compliance, age verification, data-processing agreements, audit controls, or industry-specific safeguards must be operated only if the customer independently satisfies those requirements.

Prohibited Evasion and Misrepresentation

• Using false registration information, disposable identities, stolen payment methods, proxy chains, residential proxy services, or other techniques to hide ownership, location, or risk signals.
• Moving abusive workloads between accounts, services, IP addresses, domains, providers, or locations to avoid enforcement or complaints.
• Removing, altering, or failing to provide logs, user records, or technical details reasonably required to investigate abuse caused by your service.

Abuse Handling and Enforcement

1. Investigation.VMium may investigate abuse reports, network events, complaints, blocklistings, or suspicious activity using logs, customer records, automated systems, upstream reports, and third-party notices.
2. Customer notice.Where practical, VMium may send an abuse notice and allow time to resolve the issue. Immediate action may be taken when required to protect users, networks, legal compliance, or provider relationships.
3. Remedial action.VMium may suspend, rate-limit, null-route, filter, block ports, remove content, disable services, require customer remediation, refuse renewal, terminate accounts, or report activity to law enforcement or upstream providers.
4. Evidence preservation.VMium may preserve logs, disk images, snapshots, account information, ticket history, network telemetry, and other evidence when necessary for abuse handling, legal compliance, billing disputes, security incidents, or law-enforcement requests.
5. Customer remediation.VMium may require patching, password resets, OS reinstall, application removal, firewall changes, abuse explanation, end-user termination, or other remediation before service is restored.
6. Upstream action.VMium may take action required by datacenters, transit providers, registries, payment processors, blocklist operators, law enforcement, or other upstream parties, even if VMium would otherwise choose a different remedy.
7. Repeat violations.Repeated abuse reports, unresolved complaints, negligence, or patterns of risky use may result in permanent termination.
8. No refund for abuse.Services suspended or terminated for AUP violations are not eligible for refund or credit.

Copyright, Trademark, and Abuse Reports

Copyright, trademark, phishing, malware, spam, network abuse, and legal complaints should be sent to [email protected]. Reports should include the affected IP address or hostname, timestamps with timezone, logs or evidence, complainant contact information, and a clear description of the violation.

VMium may forward relevant complaint details to the customer for investigation and remediation unless prohibited by law or where doing so would create safety, security, or legal risk.

Privacy and Data Handling

VMium collects account, billing, contact, support, fraud-prevention, website analytics, and service-operation data needed to provide and protect services. Website analytics cookies are handled through the site’s cookie banner and Microsoft Clarity consent mode.

Customer content hosted inside a VPS remains the customer’s responsibility. VMium does not routinely inspect customer content, but may access, preserve, disclose, or remove data when required for support, abuse investigation, security, billing, legal compliance, or protection of VMium and its users.

VMium may disclose information in response to lawful requests, court orders, subpoenas, warrants, regulatory obligations, emergency safety issues, upstream provider requirements, or credible abuse investigations. VMium does not sell customer personal information.

Limitation of Liability and Indemnity

Services are provided on an “as available” basis. VMium is not liable for lost profits, lost revenue, business interruption, loss of data, reputational harm, indirect damages, incidental damages, consequential damages, or damages caused by customer configuration, third-party attacks, software defects, upstream outages, or force majeure events.

You agree to indemnify and hold harmless VMium, its owners, operators, providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your use of the service, your content, your customers or end users, your violation of these Terms, or your violation of law or third-party rights.

Governing Law and Changes

These Terms are governed by the laws of the State of Massachusetts, United States of America, without regard to conflict-of-laws principles, except where mandatory local law requires otherwise.

VMium may update these Terms from time to time by posting a revised version on this page. Continued use of services after an update constitutes acceptance of the revised Terms.